About the Experience

Session 301: Coaching, De-escalation, and Advanced Case Management Strategies

This advanced session equips case managers with tools to guide clients toward long-term, sustainable change through coaching and motivational techniques. Participants will learn strategies for de-escalating tense situations and managing challenging client interactions, fostering a calm and supportive environment. The session will explore when and how to transition clients toward case termination, ensuring a smooth and successful service completion. Attendees will also examine advanced documentation practices, focusing on writing high-quality case notes and tracking progress effectively. By the end of the session, participants will be confident in their ability to handle complex cases, provide empowering coaching, and ensure clients achieve lasting outcomes.

Date and Time:

April 30th, 2025 - 10 A.M. - 12 P.M.

Location:

Zoom

Event Registration:

Please note that each individual attendee for the Case Management & Coaching Training will need to be registered via the online form. Missouri CAN is unable to accept event registration via email or phone. Click the link above and fill out all fields as prompted to secure your spot today. If you have any questions regarding your registration, please call us at 573-634-2969 x310 or email us at cwyckwood@communityaction.org.

The deadline to register is:

April 23rd, 2025 @ 11:55 P.M.

Event access information and additional materials will be emailed to attendees prior to the event, so please ensure you have entered the correct email address to contact you.

Registration Cost

This project/program is funded at 30% at $20,892 with federal funds received from the U.S. Department of Health and Human Services (HHS) provided by the Missouri Department of Social Services, Family Support Division. All trainings in this series are hosted by Missouri CAN staff.

Other Questions?

For any other information about this training, or to request disability accommodations for this event, please contact Missouri CAN at 573-634-2969 x310 or email us at cwyckwood@communityaction.org.